Effective Date: 8 April 2026

We aim to make the shipping process straightforward, dependable, and convenient for every customer. Orders are handled with care from the time payment is confirmed through preparation, packaging, and shipment. Our fulfillment process is designed to help ensure that products are packed appropriately and dispatched in a timely manner. While delivery schedules can sometimes be affected by circumstances outside our control, we make reasonable efforts to provide accurate shipping information and support customers throughout the delivery process.

Free standard shipping is available for qualifying orders with a merchandise total of $20 or more after applicable discounts have been deducted and before taxes are applied. If the eligible purchase amount is less than $20, a standard shipping charge may apply. Any applicable shipping fee will be calculated and presented during checkout before the customer completes payment, allowing the customer to review the total order cost before placing the order.

After an order has been successfully submitted and payment has been confirmed, processing will generally begin as soon as reasonably possible. Most orders are prepared for shipment within 1 to 3 business days. Processing time refers to the period required to verify the order, prepare the products, package the shipment, and arrange for delivery to the selected shipping carrier. Processing does not necessarily include the time required for the package to travel to its final destination.

Once an order has been dispatched, customers will generally receive a shipping confirmation by email. When tracking information is available from the carrier, it may be included in the shipping notification. Customers can use the tracking details to review shipment activity, monitor the movement of the package, and view delivery updates provided by the carrier.

Order preparation times may occasionally take longer than usual. Increased order volume, seasonal demand, promotional campaigns, holidays, carrier schedules, or other operational circumstances may affect the normal processing period. During particularly busy periods, customers may experience additional processing time before an order is handed over to the shipping carrier. We appreciate customers’ patience and understanding while orders are being prepared.

Shipping is currently available to eligible destinations within the United States. Available shipping services, delivery estimates, and other options may depend on the destination entered during checkout. Certain addresses or locations may have different delivery conditions depending on carrier coverage and logistical limitations. Customers should review the shipping information shown during checkout before completing their purchase.

It is the customer’s responsibility to provide a complete and accurate shipping address when placing an order. This includes entering the correct recipient name, street address, apartment or unit information when applicable, city, state, ZIP code, and any other information needed for successful delivery. If incorrect or incomplete information is entered, delivery may be delayed, redirected, returned, or otherwise affected.

If a customer discovers an error in the shipping information after an order has been submitted, the customer should contact support as soon as possible at [email protected] or 1-800-542-9876. We will make reasonable efforts to determine whether the information can still be corrected before shipment. However, changes cannot always be made once an order has entered processing, packaging, fulfillment, or carrier handling.

Estimated delivery periods can vary according to destination, selected shipping service, carrier operations, weather conditions, seasonal demand, transportation disruptions, and other circumstances. Standard shipments are generally delivered within several business days after leaving our fulfillment facility, but actual arrival times may differ. Delivery estimates displayed during checkout or communicated after shipment are estimates rather than guaranteed arrival dates.

Once a package has been transferred to the designated shipping carrier, the carrier becomes responsible for transportation and delivery operations. Circumstances such as severe weather, transportation interruptions, unexpected carrier delays, address-related problems, high shipment volumes, or other events may affect the expected delivery schedule. We cannot guarantee a specific delivery date when circumstances outside the normal fulfillment process affect transit.

Customers should regularly review available tracking information after receiving a shipment notification. Tracking updates may not appear immediately after an order leaves the fulfillment facility because carriers may require additional time to scan and register the package. If tracking information appears delayed or temporarily unchanged, customers may wish to allow additional time for the carrier’s system to update.

Although orders are packaged carefully before shipment, packages can occasionally arrive with visible damage or other delivery-related issues. If a shipment arrives damaged, appears to have been opened, is substantially delayed, or cannot be located, customers should contact support at [email protected] or 1-800-542-9876. Please provide the order number and a description of the issue so that the situation can be reviewed.

For damaged packages, photographs of the outer packaging, shipping label, and affected products may be requested when appropriate. Providing clear information and supporting documentation can help us understand the circumstances and determine what assistance may be available. Customers should retain relevant packaging and products until the matter has been reviewed if they may be needed for investigation or resolution.

If a shipment appears to be lost or has remained substantially delayed beyond the expected delivery period, please contact customer support with the relevant order information. We will review the available shipment details and provide assistance where reasonably possible. Because carrier investigations and delivery decisions may involve third parties, the resolution period can vary depending on the circumstances.

We are not responsible for delays, failed deliveries, or returned shipments caused by inaccurate, incomplete, or outdated information supplied by the customer. Customers should carefully verify all delivery information before submitting an order. If a package is returned because the address was entered incorrectly, additional shipping arrangements or other costs may apply depending on the circumstances.

Shipping terms and delivery availability may also be affected by circumstances beyond reasonable control, including severe weather, natural events, transportation interruptions, carrier service disruptions, public emergencies, or unusually high shipment volumes. When such circumstances occur, delivery may take longer than the standard estimated timeframe.

If you have questions about shipping charges, free shipping eligibility, order processing, tracking information, delivery estimates, delayed packages, damaged shipments, or address changes, please contact our customer support team at [email protected] or 1-800-542-9876. We will review your inquiry and provide information based on the status and circumstances of your order.

Written correspondence may also be sent to 428 LARK DR, GRAND JUNCTION, CO 81504. We are committed to maintaining a clear and dependable shipping process and to providing reasonable assistance when customers encounter delivery-related concerns. Our goal is to prepare orders carefully, communicate available shipment information, and help customers receive their purchases as safely and efficiently as possible.